Training & Certification for


Product Information

Three Different Types of Trainings

Whether you want training and certification in as little as two hours with our online training or a more robust, customizable option like you get with our DIY training kits or on-site training, we can help you get the training certificate you need in the way you want it and at a price you can afford.

Online Training

Online is for those who prefer self-paced training from any location or for employers who need to assign and monitor employee training progress and exam scores. Online training is also eligible for bulk pricing discounts for groups of 16+ trainees.
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Training Kits

The kit is for those who want to do the training themselves. It’s a reusable training presentation that is used to train groups of people all at one time in one location. If you need to train a trainer to use the kit we offer a train the trainer online course.
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Train the Trainer

Train the trainer courses are online and meant to certify a single individual to use the training kit to train others. The kit is included with the train the trainer online course for no additional cost and is reusable. The result is a lifetime certification.
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What's in the Training?

Our Telehandler safety training course is regulation compliant, and our online version fulfills classroom training requirements. Each class contains sections on anatomical components, principles of stability, safe operations, common hazards, and more.

This presentation includes intermittent practice quiz questions to prepare for the final written exam included with the course. In addition to the written exam, this course also includes a checklist for employers to use when administering a practical exam.

Though you will still need to familiarize yourself with all other applicable federal, state, provincial, territorial, and local standards, this training encompasses the following general standards for telehandler training requirements:

Canada Standards

  • CAN/CSA-B335-04 - Safety Standard for Lift Trucks
  • CAN/CSA-B335-94 - Lift Truck Operator training
  • ANSI/ITSDF B56.1 - Safety Standard for Low Lift and High Lift Trucks
  • ISO 5057:193 - Inspection, Repair of Fork Arms in Service on Forklift Trucks

Why Do I Need Training?

In line with regulations, anyone who operates heavy equipment must receive training prior to operating the machine on their own. While requirements for refresher training are very specific, most safety trainings don’t have such specific requirements. However it’s wise to follow the same guidelines.. Most other equipment doesn’t have such specific requirements, but it’s wise to follow the same guidelines.

When it comes to refresher training, the standards in some instances (like forklifts) are very specific: operators must be re-evaluated every three years to see if they are still competent to operate the equipment. Best practices say to apply this same rule to all types of equipment. A so-called “free-pass” cannot be awarded based on experience, age, or time on the job. The extent of the evaluation is to be determined by the employer but should include a written and practical examination that proves continued competency.
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Stay Informed On All Things

Did You Know?

Common maximum lift capacities for rental telehandlers range from 4,400 to 12,000 pounds. Keep in mind that you cannot lift the maximum lift capacity to the maximum reach or maximum height of the telehandler, though. (Source: RentalH)

Frequently Asked Questions

How often do I need telehandler training/zoom boom training?

Canada requires telescopic handler training for forklift operators–on that, there is no question. Where confusion exists is how often operators need telehandler refresher training or recertification. Outside of the initial safety training class, Canada requires forklift operators to be re-evaluated every three years to determine if they are still competent enough to operate.

However, this every-three-year forklift evaluation is the maximum time that is allowed to pass before an operator receives telehandler recertification. According to Canada, there are several instances that will require additional telehandler training and observation before the three year period is up:

  • Telehandler operator is observed in an accident or a near miss.
  • Telehandler operator received a poor evaluation or is observed driving in a dangerous manner.
  • The telehandler operator is assigned to drive a different type of forklift or the workplace has changed significantly enough to require additional forklift training (such as being transferred from a warehouse to a dock or a construction site).

I’ve received telehandler training/zoom boom training. Can I operate a sit down counterbalanced forklift?

Not necessarily. Canada requires forklift operators to receive Forklift Training for each type of forklift. On this term, “type,” there is much confusion. Generally speaking, by “type” Canada means sit down forklift vs. stand up forklift vs. telescopic handler vs. truck mounted forklift, etc. For example, say you have always operated a telehandler on a construction site but have suddenly been asked to operate a sit-down forklift in a warehouse or on a dock. In this case, you would need additional forklift training specific to sit down counterbalanced forklifts.

If you have received telehandler training on a construction site and have always operated a Gradall telehandler, but then are asked to operate a JCB telehandler, you should be just fine to operate under the same telehandler certification received previously. Keep in mind though, controls can differ greatly from brand to brand, so in some cases, you may need additional instruction or a quick refresher training to make sure you are clear on what each control does.

I’ve operated telehandlers for 30 years. Do I need to take a class, a written exam, and a practical exam still? Or can I just take a written test?

No matter how long you’ve been on the job, Canada requires telehandler training, a telehandler written exam, and a practical telehandler evaluation. There is no way around it. This goes for other types of forklifts too. The extent of the classroom telehandler training can be adapted by the instructor according to student needs. The written exam proves mental competency and understanding of the safety principles taught. And the practical evaluation proves the forklift operator not only understands but is capable of operating the machine safely. In the opinion of many, the practical evaluation is of the greatest overall value, but all components are necessary.

I received telehandler training/zoom boom training at a different job. Do I need to be trained again by my new employer?

This is a common question, especially among laborers-for-hire who may sub out from job to job. Technically, it is your current employer who is responsible for saying whether or not you have been trained specifically for the type of forklift and job. If you bring a telehandler certificate or wallet card to your new employer, they do not have to accept it. It is their right to require you to take their own telehandler training class. This is because if there is an accident, they will likely be responsible and need to prove to Canada that they trained you on telehandler operations.

Can you explain telehandler certification? Who can train, evaluate, and certify operators?

This, above all, causes a lot of confusion. Bottom line, Canada states that employers are responsible to train their employees. Generally speaking, there are three ways they can do this:

In terms of using a 3rd part of an employee safety training companies materials (like our telehandler training PowerPoint kits or our telehandler training classes onlineCanada does not recognize one company over another. They simply state that ‘training needs to occur’ and ‘here are the things an aerial lift operator should be trained on.’

When we do live training or offer aerial lift training online, people often assume we are the ones certifying the trainees. This is not true for any training company. We are simply assisting the employer by providing live aerial lift training or the training materials needed to help them aerial lift certify their employees.

How do I take the telehandler practical evaluation if I take telehandler training online?

The online telehandler training class covers Canada’s requirements for the classroom portion. Many employers prefer online training because they know exactly what forklift training the operator will receive. In live classes, the training sometimes varies. A written exam is included at the end of our online telehandler training courses. After the telehandler class and exam are finished, you and your safety managers will have immediate access to a practical evaluation checklist. This can be printed off and used by your supervisor to help him or her evaluate you on the forklift. When done, they can sign it and file it with your exam. This will satisfy Canada’s requirements for telehandler certification.

Are personnel work platform (man-baskets) even legal for telehandlers?

Yes, but there is a lot of confusion. Much of it arises from 1926.602 (c)(1)(viii)(B), which states: “Means shall be provided whereby personnel on the platform can shut off power to the truck.” Many interpret this to mean that man-baskets cannot be used because most lack controls that can be used to raise, lower, and shut off the machine. However, to understand (B), we need to look back to the parent regulation under which (B) falls.

In this case, 1926.602 (c)(1)(viii) states that “whenever a truck is equipped with vertical only, or vertical and horizontal controls elevatable with the lifting carriage or forks for lifting personnel, the following additional precautions shall be taken for the protection of personnel being…” As a result, (B) only applies to telehandlers with baskets that have controls built in.

The bottom line is this: the particular work platform you are using must be approved by the manufacturer of the forklift you are using. Not all telehandler manufacturers allow them. And when they do, there are very strict standards you must follow.

  • Operators must have read the operator’s manual for the basket.
  • They must have received telehandler training specific to working in work platforms.
  • The platform must have all warning labels and capacity plates, and the must be in legible condition.
  • The operator must remain in the cab and not drive the telehandler with personnel in the basket.
  • Appropriate PPE and fall arrest gear must be inspected and worn.
  • And telehandlers are to be used to list personnel unless there is no other practical option.

Since a telehandler operates more like a crane than a forklift, can we rig a load to the forks?

No. Canada calls this practice “free rigging.” More specifically, free-rigging is the direct placement of a load under the forks of a telehandler or other type of forklift by way of rigging gear (slings, shackles, rings, etc.). It is a common practice, but it is not within regulations as, according to Canada, “it does not use an approved lifting attachment” and “it could affect the capacity and safe operation” of a forklift.

That said, most telescopic handlers have jib attachments approved by the telehandler manufacturer. Some of these even come equipped with winches and hoisting capabilities. Make sure any attachment you use is approved before using it. An approved jib must be used unless the operators can first obtain written permission from the manufacturer.

My trainee scored 80% on the exam. Did he pass or fail the zoom boom/telehandler training exam?

Contrary to popular belief, Canada does not dictate what a passing score entails. That is ultimately up to the employer whose responsibility it is to certify, or authorize, their employee to operate a telehandler. If you want to pass him at 80%, fine. But what if a question or two among the 20% missed could lead to an accident or death? Is it worth it? Our recommendation is that you always go over any missed questions with your trainees—even if they just missed one. Once they understand the principle missed, have them write their initials by the correct answer. That way, you are protecting them and those around them from potential accidents in the future.

What is a telehandler?

A telescopic handler is a type of forklift, though it functions like a crane. Originally manufactured in the United Kingdom, it is known by a number of other names, including telescopic handler, reach forklift, rough terrain forklift lift, reach stacker, multipurpose handler, zoom boom, etc. They are sometimes referred to by the brand as well, such as Skytacker, Gradall, and the like. They have become an increasingly common sight at virtually every work site. It operates more like a crane with telescoping boom functionality. As a result, it is extremely important that operators refer to capacity charts and reach diagrams prior to lifting a load.
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