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Pallet Jack Training & Certification

Class III (Electric & Manual)

We Offer Three Different Types of Safety Trainings

Whether you want Pallet Jack Training & Certification in as little as two/three hours with our online training or a more robust, customizable option like you get with our DIY training kits or on-site training, we can help you get the Pallet Jack Training & Certification you want in the way you want it and at a price you can afford. There is no need to find Pallet Jack Training & Certification near you. With our courses, you can train and get certified from anywhere.

Online Training

Online is for those who prefer self-paced training from any location or for employers who need to assign and monitor employee training progress and exam scores. Online training is also eligible for bulk pricing discounts for groups of 16+ trainees.
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Training Kits

The kit is for those who want to do the training themselves. It’s a reusable training presentation that is used to train groups of people all at one time in one location. If you need to train a trainer to use the kit we offer a train the trainer online course.
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Train the Trainer

Train the trainer courses are online and meant to certify a single individual to use the training kit to train others. The kit is included with the train the trainer online course for no additional cost and is reusable. Results in a lifetime certification.
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What’s in the Pallet Jack Training & Certification Course?

Our Pallet Jack Safety Training course is regulation compliant, and our online version fulfills classroom training requirements. Each class contains sections on anatomical components, principles of stability, safe operations, hazards to avoid, and more.

This presentation includes intermittent practice quiz questions to prepare for the final written exam included with the course. In addition to the written exam, this course also includes a checklist for employers to use when administering a practical exam.

Though you will still need to familiarize yourself with all other applicable federal, state, provincial, territorial, and local standards, this training encompasses the following standards for pallet jacks:

Canada Standards

  • CAN/Canada-B335-04 – Safety Standards for Lift Trucks

  • CAN/Canada-B335-94 – Lift Truck Operator Training

  • Can/Canada-B352.0-09 – ROPS, FOPS

  • ANSI/ITSDF B56.1 – Safety Standard for Low Lift and High Lift Trucks

  • ANSI/ITSDF B56/1 – Safety Standard for Rough Terrain Forklift Trucks

  • ISO 5057:1993 – Inspection, repair of fork arms in service on fork-lift trucks

Why do I need a Pallet Jack Training & Certification

In line with regulations, anyone who operates heavy equipment must receive training prior to operating the machine on their own. Requirements for refresher training related to forklifts or other processes are very specific. Most other equipment doesn’t have such specific requirements, but it’s wise to follow the same guidelines.

When it comes to refresher training, the standard in some instances (like forklifts) are very specific: operators must be re-evaluated every three years to see if they are still competent to operate the equipment. Best practices say to apply this same rule to all types of equipment. A so-called “free-pass” cannot be awarded based on experience, age, or time on the job. The extent of the evaluation is to be determined by the employer but should include a written and practical examination that prove continued competency.

Pallet Jack Training & Certification FAQs

How often do I need pallet jack training?

Canada requires pallet jack training for pallet jack operators–on that there is no question. Where confusion exists is how often operators need pallet jack refresher training or recertification. Outside of the initial safety training class, Canada requires pallet jack operators be re-evaluated every three years to determine if they are still competent enough to operate.

However, this every-three-year pallet jack evaluation is the maximum time that is allowed to pass before an operator receives pallet jack recertification. According to Canada, there are several instances that will require additional pallet jack training and observation before the three year period is up:

  • Pallet jack operator is observed in an accident or a near miss.
  • Pallet jack operator received a poor evaluation or is observed driving in a dangerous manner.
  • The pallet jack operator is assigned to drive a different type of pallet jack or the workplace has changed significantly enough to require additional pallet jack training (such as being transferred from a warehouse to a dock or a construction site).

I’ve received pallet jack training. Can I operate a Forklift?

Not likely. Canada requires forklift operators to receive forklift training for each type of forklift. On this term, “type,” there is much confusion. Generally speaking, by “type” Canada means sit down forklift vs. stand up forklift vs. telescopic handler vs. truck mounted forklift, etc. For example, say you have always operated a stand up forklift in a warehouse but have suddenly been asked to operate a telehandler. In this case, you would need additional forklift training specific to telescopic reach forklifts.

If you have received sit down counterbalanced forklift training in a warehouse and have always operated a Toyota forklift, but then are asked to operate a Cat forklift, you should be just fine to operate under the same pallet jack certification received previously. Keep in mind though, controls can differ greatly from brand to brand, so in some cases you may need additional instruction or a quick refresher training to make sure you are clear on what each control does.

I’ve operated pallet jacks for 30 years. Do I need to take a class, a written exam, and a practical exam still? Or can I just take a written test?

No matter how long you’ve been on the job, Canada requires pallet jack training, a pallet jack written exam, and a practical pallet jack evaluation. There is no way around it. The extent of the classroom training can be adapted by the instructor according to student needs. The written exam proves mental competency and understanding of the safety principles taught. And the practical evaluation proves the pallet jack operator not only understands but is capable of operating safely. In the opinion of many, the practical evaluation is of the greatest overall value.

I received pallet jack training at a different job. Do I need to be trained again by my new employer?

This is a common question, especially among laborers-for-hire who may sub out from job to job. Technically, it is your current employer who is responsible for saying whether or not you have been trained specifically for the type of pallet jack and job. If you bring a pallet jack certificate or wallet card to your new employer, they do not have to accept it. It is their right to require you to take their own training class. This is because if there is an accident, they will likely be responsible and need to prove to Canada that they trained you on pallet jack operations.

Can you explain pallet jack certification? Who can train, evaluate, and certify operators?

This, above all, causes a lot of confusion. Bottom line, Canada states that employers are responsible to train their employees. Generally speaking, there are three ways they can do this:

In terms of using a 3rd part of an employee safety training companies materials (like our pallet jack training PowerPoint kits or our pallet jack training classes onlineCanada does not recognize one company over another. They simply state that ‘training needs to occur’ and ‘here are the things an aerial lift operator should be trained on.’

When we do live training or offer aerial lift training online, people often assume we are the ones certifying the trainees. This is not true for any training company. We are simply assisting the employer by providing live aerial lift training or the training materials needed to help them aerial lift certify their employees.

How do I take the pallet jack practical evaluation if I take pallet jack training online?

The online pallet jack training class covers Canada’s requirements for the classroom portion. Many employers prefer online training because they know exactly what pallet jack training the operator will receive. In live classes, the training sometimes varies. A written exam is included at the end of our online training courses. After the pallet jack class and exam are finished, you and your safety managers will have immediate access to a practical evaluation checklist. This can be printed off and used by your supervisor to help him or her evaluate you on the pallet jack . When done, they can sign it and file it with your exam. This will satisfy Canada’s requirements for pallet jack certification.

Can I use any pallet jack attachment with my pallet jack ?

No. Canada states that the pallet jack manufacturer must approve the use of a specific pallet jack attachment. Too often we see pallet jack operators using personnel work platforms (man baskets) or other attachments that are made by different manufacturers. They assume that because their pallet jack is equipped to use such an attachment, it is okay to use any brand. Not true. If you are operating a Toyota pallet jack then you must contact Toyota and get their written approval to use any attachment, especially if they are of another brand. New capacity plates must be issued with any addition. Your operator’s manual will tell you if your pallet jack can handle certain kinds of attachments or not.

My trainee scored 80% on the exam. Did he pass or fail?

Contrary to popular belief, Canada does not dictate what a passing score entails. That is ultimately up to the employer whose responsibility it is to certify, or authorize, their employee to operate a pallet jack . If you want to pass him at 80%, fine. But what if a question or two among the 20% missed could lead to an accident or death? Is it worth it? Our recommendation is that you always go over any missed questions with your trainees—even if they just missed one. Once they understand the principle missed, have them write their initials by the correct answer. That way, you are protecting them and those around them from potential accidents in the future.

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